Providing customer service has been around since people started doing business together. The challenge for retailers in the Omni-channel digital age is evolving at the speed of the customer.
In particular it's around the expectations of service levels and there's[…]
Technology and data offer great insights into business; and mining information provides us with products and services we could only dream about a few years ago.
It was never so obvious to me than having to drive in a new[…]
With mobile apps becoming so intrinsic and ubiquitous, we as consumers have become the greatest critics on app user experience and useability. Sparse design, no visual clutter, minimal colour palette, crisp typography and clear navigation have all become design attributes[…]
As we move into the second half of 2014, storing information in the cloud is nothing new. Yet businesses should ensure its cloud solution is cutting edge to differentiate from their competitors.
The benefits of cloud are clearly being seen[…]