TAG | It's all good news at Telstra |
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| by Stuart Corner | |
| Sunday, 08 October 2006 | |
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Trujillo told a Telstra analyst and media briefing on 6 October that, on average, the six major components of the transformation were 35 percent complete with 20 percent of the time elapsed, and other senior executives rattled of dozens of statistics all of which appear to indicate significant efficiency gains and productivity improvements in Telstra. Trujillo identified the six components of the five year transformation as being: wireless, wireline, IT, market based management; products content and services, and organisation. The wireless transformation, he claimed was now 80 percent complete with the launch of the 850MHz 3G WCDMA network the same day. However Telstra must still satisfy the Government that coverage matches the CDMA network before it can complete the transformation by migrating customers onto the new network and closing down the CDMA network. Wireline transformation was 20 percent complete and IT 15 percent. The IT transformation involves reducing some 1300 systems to around 250. Trujillo claimed that 115 applications had been dispensed with to date and another 75 were on the way out. COO, Greg Winn said the benefits from the rationalisation of customer care and billing systems and operational support systems should start to flow in 2006. Telstra is relying on a few world class partners and increasingly on commercial off-the-shelf software packages. Winn claimed that Telstra was meeting 80 percent of requirements "out-of-the-box" against a world-class benchmark of 65 percent for customer care and billing systems. |
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