TAG | TIO says cap does not fit on phone plans |
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| by Stuart Corner | |
| Tuesday, 03 October 2006 | |
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"Rather than being a cap, these plans often have no spending limit and people can be charged for amounts far in excess of any cap," said Ombudsman John Pinnock. He said he was also concerned about the use of terms such as "unlimited" and "free" when they were used to sell telephone and Internet products and services. Pinnock said consumer were also confused into believing that a cap applied to all types of services available under the plans - eg voice, SMS and data - when in fact this was not always the case. When considering complaints about products or services that had been described as capped, unlimited or free, the TIO office would assess "whether it was fair and reasonable for a consumer to have assumed that the every day meaning of the term applied," Pinnock said. |
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