| HP issues Asia Pacific notebook battery recall advisory |
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| by Stan Beer | |
| Saturday, 22 April 2006 | |
  
According to HP, the estimated impacted battery shipments to Asia Pacific make up 0.23% of the total HP notebook shipment for the region (including Japan) in 2005, based on IDC’s Asia Pacific Quarterly PC Tracker for the fourth quarter of 2005. HP and the battery manufacturer identified a defect in batteries assembled between January 1, 2005 and January 10, 2005. HP considers the defect to pose a potential safety hazard to customers. To date, 20 incidents have been reported worldwide. The affected third-party battery packs are used with the following HP notebooks in Asia Pacific:- HP Pavilion dv1000 Family; Compaq Presario V2000 Family; Compaq M2000 Family; HP Pavilion ze2000 Family; and HP Compaq nx4800 Family All affected battery packs have a barcode label starting with L3 and will be replaced by HP free of charge. Customers who may be affected could check if their battery packs are involved in the replacement program by going on-line at www.hp.com/support/BatteryReplacement or contact HP’s Customer Support Center in their respective country. |------------------------------------------------------------------| | HP Customer Support Centre Free Phone Numbers | |------------------------------------------------------------------| | Australia13-10-47 | |------------------------------------------------------------------| |India1600-112-267 | |------------------------------------------------------------------| |Indonesia62-21-350-3408 | |------------------------------------------------------------------| |Korea82-1588-3003 | |------------------------------------------------------------------| |Malaysia1800-80-5405 | |------------------------------------------------------------------| |New ZealandAuckland – 09-356-6640 | |Wellington – 04-499-2026 | |Christchurch – 03-365-9805 | |------------------------------------------------------------------| |Philippines632-867-3551 | |------------------------------------------------------------------| |Singapore6272-5300 | |------------------------------------------------------------------| |Thailand662-353-9000 | |------------------------------------------------------------------| |VietnamHo Chi Minh – 848-932-5485 | |Hanoi – 844-935-0565 | |------------------------------------------------------------------| |PRC800-810-5959 | |------------------------------------------------------------------| |Hong Kong3002-8555 | |------------------------------------------------------------------| |Taiwan886-2-8722-8000 | |------------------------------------------------------------------| |Japan0120-589455 | |------------------------------------------------------------------| HP has advised that the notebook computer should be used without the recalled battery pack and plugged into A/C power until the replacement battery pack arrives. In the face of having to announce the second such battery recall in just six months, HP has been compelled to issue a statement defending the quality of its products: "HP fully stands behind the products it makes and has taken a proactive approach to this situation to ensure the safety of our customers and the integrity and quality of our products," the statement read.{moscomment} |
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