| Huawei names NCR & Silcar for field service |
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| by Stuart Corner | |
| Monday, 27 March 2006 | |
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Huawei Technologies has signed twelve month strategic field service agreements with NCR's Worldwide Customer Service division and with Silcar Pty Ltd. to expand the depth and reach of its national maintenance and support coverage in Australia. The agreements will cover basic on-site customer maintenance and fault rectification through to major equipment installation, deployment and upgrades. Huawei says the deal gives it "hands-on service coverage in every major capitol city and regional centre in Australia." Huawei's Australian technical services director, Arthur Zhang, said: "The key drivers in Huawei's tendering process were that the chosen companies would have the necessary experience and size to enable us to provide comprehensive coverage of our network on a national basis. Both NCR and Silcar fulfil these requirement...The agreement will provide Huawei with the field force capacity to provide support and maintenance to our customers at their sites throughout the country and demonstrates Huawei's ongoing commitment to its Australian customer base." Silcar, a joint venture between Thiess and Siemens, is a major national supplier of asset management services in the paper, power and telecommunications industries. The Telepower group within Silcar (until recently a separate joint venture company between Thiess and Siemens) provides a range of services which are aimed at supporting telecommunication network infrastructure across Australia with particular emphasis on network powering. Silcar currently has 1,900 employees and an annual revenue in excess of $300m. |
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