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Telecommunications BT Global merges customer service & network arms
Telecommunications BT Global merges customer service & network arms | BT Global merges customer service & network arms |
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| by Stuart Corner | |
| Monday, 16 January 2006 | |
  
BT says the new organisation "will provide them with end-to-end service experience, ownership and accountability, underpinned by one set of global processes and supporting systems." It will have 14,000 staff, just under half of BT Global Services total, and will be responsible for the continuing geographic expansion and upgrade of BT's MPLS network. BT offers MPLS in over 90 countries and says it plans to deploy a further 48 new MPLS nodes into key cities across the globe during 2006. The new unit will be headed by Roel Louwhoff who joined BT Global Services as president, customer service in June 2004 from ClientLogic Corporation where he was chief operating officer, international operations. |
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