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Information Technology News 1.7 million T-Mobile subscribers hit by outage
Information Technology News 1.7 million T-Mobile subscribers hit by outage | 1.7 million T-Mobile subscribers hit by outage |
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| by Davey Winder | |
| Wednesday, 04 November 2009 | |
  
Yes, it really was less than a month ago that I was reporting right here on iTWire that users of the T-Mobile Danger Sidekick device had been told all their data was lost in the cloud. Featured Whitepaper
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Thankfully the doom and gloom prediction proved to be a little premature as, following something of a media shitstorm, Microsoft swung into action and managed to recover 'most of' the lost data leaving only a 'small number' without access to their data after all. T-Mobile must have breathed a sigh of relief, which vanished up the wazoo yesterday as reports started to appear on Twitter detailing a loss of connectivity for users in the USA. One guy tweeted how all three T-Mobile devices were showing no bars, and others quickly joined in to report the network FAIL. As O2 has discovered beforehand, the Twitterverse shines a powerful light on your darkest moments and there really is no option to hide anymore. Word of mouth is now published for all to read, and pretty soon everyone new that T-Mobile was in trouble. The official T-Mobile America Twitter presence posted that it was "aware of the current service disruption" and that "rapid response teams have been mobilized to restore service as quickly as possible". But it took six hours before T-Mobile could state that "we have fully restored services for customers affected by tonight's service disruption". During that period, according to a T-Mobile spokesperson, 5% of customers in the US experienced service disruptions to both voice and data. No biggie you might think, but with a customer subscriber base of 33.5 million in the US that means the outage impacted on something like 1.7 million people. |
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