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VIRTUALISATION The new collaborative and conciliatory Telstra is a myth, says Internode
VIRTUALISATION The new collaborative and conciliatory Telstra is a myth, says Internode | The new collaborative and conciliatory Telstra is a myth, says Internode |
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| by Stuart Corner | |
| Thursday, 08 October 2009 | |
  
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Lindsay also hit out at suggestions that separation of Telstra's retail and wholesale businesses would require expensive and highly disruptive changes to Telstra's IT systems, saying there had been "numerous occasions on which Telstra have altered IT systems used by access seekers to order, alter and be billed for services. On each occasion little notice has been provided and no compensation paid for the costs incurred in altering systems. "Any argument that reform would be delayed for years and cost hundreds of millions of dollars due to massive changes to Telstra IT systems is at best disingenuous and at worst indication that they use IT system changes as a commercial weapon against their own customers. Much of the necessary equivalence comes down to fair and equal treatment which is less technical and more cultural."
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