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VIRTUALISATION Objective contract win with WA Health
VIRTUALISATION Objective contract win with WA Health | Objective contract win with WA Health |
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| by Peter Dinham | |
| Thursday, 01 October 2009 | |
  
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According to Watts, prior to Objective, the processing of an invoice within HCN could take up to 30 days, and once an invoice is received by HCN, it is now processed into the finance system within two days. Watts says HCN is the WA Department of Health’s corporate shared service centre that provides services to all employees working for WA Health, and its primary role is to help clinical staff to provide the “best service they can to the patient, by reducing the frustration associated with administration work. “Ninety-nine percent of the documents we receive at HCN are a transaction request. The inefficient legacy processes affected all areas of HCN’s operations, it was challenging for our staff to process transactions in a timely manner. It was an inefficient use of our staff and resources.” Watts also says that, with the implementation of Objective, HCN wanted to provide an effective and timely service to WA Health, improve customer service, ensure jobs are performed accurately, timely and cost effectively, increase staff retention and morale, improve efficiency of processes, and meet KPIs set for HCN. Objective is used across most business units of HCN, Watts says, adding that it is used by all transaction staff in areas such as payroll, accounts payable, accounts receivable and purchasing. “HCN made a conscious effort to minimise and prevent any backlogs that could occur during the project rollout and adjustment period. Business change should never be underestimated and we needed to continue providing customer service to WA Health and educate our staff about our new system and processes simultaneously.” With Objective, Watts said the HCN project team had created group workflows for each business unit to streamline and automate HCN’s business processes, and that the workflow had enhanced the productivity of the organisation and as a result “there has been a visible improvement in HCN’s service delivery.” |
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