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Telecommunications Telecoms Industry Ombudsman, Deirdre O'Donnell, to step down
Telecommunications Telecoms Industry Ombudsman, Deirdre O'Donnell, to step down | Telecoms Industry Ombudsman, Deirdre O'Donnell, to step down |
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| by Stuart Corner | |
| Friday, 18 September 2009 | |
  
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Prior to her appointment, O'Donnell had been the West Australia Ombudsman. She succeeded John Pinnock. The TIO says it will seek a new Ombudsman to lead the scheme in 2010. In the year to 30 June 2008, the TIO received 173,005 contacts, an increase of 41.0 percent on 2006/07. Of these contacts, 149,742 were escalated to formal compaints, a 46.1 percent increase on 2006/7. A significant source of complaints were mobile premium services which became the TIO's responsibility in December 2006 under the Mobile Premium Services Industry scheme. This accounted for 14,000 complaints in 207/8.
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