Technology news and Jobs 
VIRTUALISATION Consent flaws blight comms sector, call for regulators to act
VIRTUALISATION Consent flaws blight comms sector, call for regulators to act | Consent flaws blight comms sector, call for regulators to act |
|
| by Peter Dinham | |
| Sunday, 23 August 2009 | |
|
Page 1 of 2   
Featured Whitepaper
5 Best Practices for Smartphone Support
According to the CEO of ACCAN, Allan Asher, the research has found that that “inconsistent and unsatisfactory consent requirements are scattered throughout a mix of telecommunication laws and industry codes of conduct,” and, he claims, in many key cases consent requirements are absent entirely. “The collection of informed consent from consumers is a key requirement in the communications sector. Consent is essential for contract formation, subscription services and the use of customer information. Asher claimed that ACCAN’s research found that regulators, complaints schemes and community organisations are receiving “over 40,000 consent complaints each year regarding communications companies,” which he said was “unsustainable and urgent action is required to improve industry practice and protect consumers. “When we looked at examples of industry practice, we were shocked to see that information provided to consumers regarding communications products – such as mobile phone and Internet subscriptions – ranged from zero information right through to 57 pages of detailed legal jargon.” CONTINUED page 2 |
| < Next story in category | Previous story in the category > |
|---|
