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VIRTUALISATION Internode launches online call-waiting service
VIRTUALISATION Internode launches online call-waiting service | Internode launches online call-waiting service |
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| by Peter Dinham | |
| Monday, 17 August 2009 | |
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The nature of the game has changed somewhat as well. Now that the peak, initial take-up of broadband services has passed and a vast number of Australians already have broadband, Internode says there’s a fairly strong enquiry rate from potential customers looking around for a better deal than the one they have with their existing provider. Today’s launch of its call waiting information service comes at a time when Internode is getting about 62,000-plus calls a month – as it did in July - or more than 2,000 calls a day to customer service and other staff in its various departments. Internode managing director, Simon Hackett, said the company has launched its web-based service to provide its customers with real-time access to telephone call wait times for its departments and, if they choose, to make their calls during low-demand periods. Hackett said the new service, or Frontline Queue Statistics project, is the company’s latest initiative to become “an even more customer-friendly company.” CONTINUED page 2 |
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