Technology news and Jobs 
VIRTUALISATION Unified communications meets business process automation
VIRTUALISATION Unified communications meets business process automation | Unified communications meets business process automation |
|
| by Stuart Corner | |
| Wednesday, 15 July 2009 | |
|
Page 1 of 2   
Featured Whitepaper
5 Best Practices for Smartphone Support
Interactive Intelligence announced the concept last month and it was introduced into Australia this week at a press briefing hosted by country manger, Brendan Maree, held to announce a contract to supply a 126 seat call centre to Teachers Credit Union. According to Interactive Intelligence, "IPA targets mid-size to large organizations across all industries that require the automation of multi-step, people-centric business processes. Examples include new employee on-boarding, lead management, insurance claims processing, loan application management, new student enrolment, requests for government services, order discount approvals, IPA keeps track of work, progress, people, skills, qualifications, availability, and resources. IPA optimises processes by automatically prioritising and routing work to the best qualified and available worker – regardless of location – for timely completion." Interactive Intelligence claims that it "easily connects to...enterprise applications to extend process automation to...CRM, financial management software, and various database sources and applications," without complicated programming languages, expensive programmers, and long development cycles. Business process automation is an established discipline with numerous players, but Interactive Intelligence claims that there are distinct advantages in approaching it from a from unified communications, and it cites IDG research in support of this claim.
This article first appeared in ExchangeDaily, iTWire's daily newsletter for telecommunications professionals. Register here for your free trial.
 CONTINUED |
| < Next story in category | Previous story in the category > |
|---|
