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Technology Industry Another win for Gentrack smart billing
Technology Industry Another win for Gentrack smart billing | Another win for Gentrack smart billing |
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| by Peter Dinham | |
| Tuesday, 07 July 2009 | |
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Eamonn Tobin, executive manager of information systems at North East Water, said the utility had successfully completed an overhaul of its IT systems including a key upgrade of the Gentrack billing, CRM and credit management solution. Gentrack CEO, James Docking, said today North East Water’s Velocity project was one in a chain of recent successful Gentrack projects in the water and energy industries and “further strengthens its position as a leading specialist water solutions vendor in Australia.” Docking said the company’s water billing and CRM solution had provided the technology platform North East Water required to implement a variety of complex water tariffs and innovative customer management strategies, while also running automated system processes for effective debt collection and asset tracking. Tobin said North East Water had wanted a solution that would allow the business to deliver on its current commitments to customers and “enable us to engage them a totally professional manner, providing them with a better experience each time they contact us.” CONTINUED page 2 |
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