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Telecommunications National Australia Bank replaces PINs with voice biometrics
Telecommunications National Australia Bank replaces PINs with voice biometrics | National Australia Bank replaces PINs with voice biometrics |
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| by Stuart Corner | |
| Thursday, 11 June 2009 | |
  
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NAB Personal Banking's executive general manager for nabretail, Warren Shaw, said: “Once enrolled with the speech security service, customers have an alternative to remembering passwords or PINs, as their voice will become their password. The new security solution will save a lot of time, confusion and frustration.” An NAB spokeswoman told iTWire that the system had been provided by Salmat VeCommerce and Telstra. Salmat VeCommerce announced in March that it had been selected by NAB to implement voice recognition and voice biometrics, but subsequently withdrew the claim to be providing voice biometrics. VeCommerce said at the time that the bank would advertise a single phone number (136 NAB) to cover all customer enquiries and use its VeConnect natural language speech recognition application to route calls to more than 150 destinations within the bank.
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