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Technology Industry Melbourne college unifies comms with Mitel
Technology Industry Melbourne college unifies comms with Mitel | Melbourne college unifies comms with Mitel |
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| by Peter Dinham | |
| Thursday, 21 May 2009 | |
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English said servers and applications were upgraded, and moved to a fully managed co-location facility, linked to the campuses via a high speed fibre network. “Our previous phone system used to have a PABX at each site with very simple call handling. Few of our staff had their own phone extensions, so calls were routed to areas rather than people, English said, adding that “this led to significant staff time being spent manually picking up calls and taking messages. “In addition, the system was expensive to run and expensive to support across our multi-campus environment. We went through a formal tender process and found that Mitel’s solution offered us the ability to significantly reduce our costs, while giving us the flexibility to easily grow our system in the future.” Mitel vice president for Asia Pacific, Gwilym Funnell, says the IP communications solution incorporates Mitel Live Business Gateway and Mitel IP phones for teachers and administrators. According to Funnell, Live Business Gateway seamlessly integrates the Mitel solution with both Microsoft OfficeCommunicator and Active Directory. CONTINUED page 2 |
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