Cornered! is a blog devoted, most of the time anyway, to telecommunications: local and global issues, technology, people and trends from the perspective of someone who's been reporting, analysing and commenting on the industry since the dark ages (BC - before competition). Sometimes serious, sometimes flippant, sometimes frivolous. Controversial, analytical, informative, amusing, but never boring; a vehicle for examinations of important issues and observations on my encounters and experiences in an industry where polarised views and hyperbole are the norm.
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Cornered! Telstra's new guard: it's all about the customer
Cornered! Telstra's new guard: it's all about the customer | Telstra's new guard: it's all about the customer |
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| by Stuart Corner | |
| Friday, 08 May 2009 | |
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And while he reviewed Telstra's progress over the last four years and looked to the future, the nearest he came to the thorny issues of relations with the government, the ACCC (once dubbed the 'rogue regulator') and the looming possibility of structural separation was to say "And whatever may be thrown our way in coming years, I am confident that the focus on our customers will always stand us in very good stead. At the end of the day, it is our customers who will make the choices that count." Thodey was singing from the same song book. Livingstone introduced him by saying his appointment "underpins our focus on delivering superior experience for Telstra's customers. David has made it clear that his priority will be to direct his acumen and his energy to solving the problems facing our customers." Thodey - whose opening remarks to the press conference were a refreshingly unscripted and informal contrast to the deadpan delivery of Trujillo - said: "As I have looked at the business what is so very, very critical is focussing on how we can serve our customers and all my energy will be dedicated to that end." This he said would be the way to deliver value to shareholders. Whereas his predecessor had spent much time and energy re-assuring shareholders that Telstra management and board were doing their best to prevent the rogue regulator eroding shareholder value in Telstra.
This article first appeared in ExchangeDaily, iTWire's daily newsletter for telecommunications professionals. Register here for your free trial.
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