Technology news and Jobs 
VIRTUALISATION Voice biometrics: they can tell who you are and much, much more
VIRTUALISATION Voice biometrics: they can tell who you are and much, much more | Voice biometrics: they can tell who you are and much, much more |
|
| by Stuart Corner | |
| Wednesday, 06 May 2009 | |
|
Page 1 of 2   
Featured Whitepaper
5 Best Practices for Smartphone Support
VeCommerce has had a voice biometrics installation at Australian Health Management for several years, and one at The New Zealand Ministry of Social Development, but despite saying on a number of occasions in the past year that an implementation would be announced by a major Australian financial institution, that has yet to happen. However Magee, addressing a press lunch this week, said: "A major Australian insurance company will go live with voice biometrics in the next few weeks and a major Australian bank will also go live in the next few weeks." There is a strong likelihood that this will be National Australia Bank. In March VeCommerce announced that it had supplied a voice recognition system for NAB to streamline the routing of incoming customer enquiries as part of its new customer service initiative. The press release announcing the NAB implementation arrived with the line "As part of the continued development of its customer service strategy NAB launched its new speech recognition and voice biometrics system in October." However it was quickly retracted by VeCommerce's PR agency which said "Have just been informed by NAB that the company has not launched a voice biometrics system."
This article first appeared in ExchangeDaily, iTWire's daily newsletter for telecommunications professionals. Register here for your free trial.
 CONTINUED |
| < Next story in category | Previous story in the category > |
|---|
