Technology news and Jobs 
VIRTUALISATION Unified comms sector could benefit, despite downturn: Report
VIRTUALISATION Unified comms sector could benefit, despite downturn: Report | Unified comms sector could benefit, despite downturn: Report |
|
| by Peter Dinham | |
| Monday, 04 May 2009 | |
|
Page 1 of 3   
Featured Whitepaper
5 Best Practices for Smartphone Support
“The economic impact will undeniably affect IT expenditure in Australia this year,” says Audrey William, ANZ research director for Frost & Sullivan, adding, however, that “this doesn't have to be negative for the Australian UC industry.” “The need to achieve cost savings is going to be a strong driver for conferencing and collaboration tools and we anticipate interest from all sectors of the market. The key to capitalising on this interest will be the vendors' ability to quantify and demonstrate real life benefits from local UC deployments.” William says that interest in UC solutions is strongest within the government, banking, healthcare, professional services and education sectors, and the study identifies telephony, e-mail, conferencing and collaboration, and instant messaging as the key UC applications to deliver value in the eyes of CIOs and IT managers. “The need for cost savings in the current market is expected to drive higher rates of adoption of videoconferencing, especially within the government and healthcare markets, with almost 50 percent of all respondents planning to deploy videoconferencing or telepresence technologies in the 2009-2010 timeframe.” According to William, applications that support, automate and create efficiencies in customer service will also remain in strong demand, including technologies such as interactive voice response (IVR), voice portals, speech recognition and performance optimisation. CONTINUED page 2 |
| < Next story in category | Previous story in the category > |
|---|
