New Zealand local government body, Western Bay of Plenty District Council, has selected Objective Corporation’s enterprise content management (ECM) solution as it looks to streamline customer services to meet growing community demands.

Objective’s announcement of the contract win follows its announcement in February of its ECM solution being selected by another local government body – the Environment Bay of Plenty – in the same regional district.

Balfour said the Western Bay council undertook only a limited tender process open only to vendors who could “prove success and reference-ability in similar Local Government environments.”

“Local Government’s are made up of discreet business units that need to work together, and currently, silos of information exist which has restricted collaboration and transparency across the business and within our community.

“We selected Objective because of their strong integration capabilities, robust architecture and their ability to adapt to our future business needs.
 
“Objective will be used by council staff in geographically dispersed locations to capture, store and manage the large amount of information associated with providing a broad range of services to customers including management of parks and reserves, libraries, utilities, roads, cemeteries, infrastructure development and strategic and district planning.”

According to Balfour, Objective will store all incoming correspondence such as applications or building consent forms in a single location, reducing the time it takes to handle and process applications, resulting in cost cutting and a faster response time.”
 
Balfour says Objective will integrate with the council’s core application system, Origen, as well as with the geographical information system (GIS), the council’s intranet, Microsoft Office
applications and standard Windows operating system.