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VIRTUALISATION Apple still tops for customer satisfaction
VIRTUALISATION Apple still tops for customer satisfaction | Apple still tops for customer satisfaction |
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| by Stephen Withers | |
| Thursday, 19 February 2009 | |
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The closest rival was Asus with 67 percent, followed by Acer (61 percent). The rest of the pack were Sony (56 percent), Dell (55 percent), HP (52 percent), Toshiba (52 percent) and Lenovo (50 percent). If you were a PC vendor, wouldn't you be concerned that barely half of your customers were very satisfied with their purchase? Other recent customer satisfaction surveys reported by iTWire as giving Apple a high ranking include VendorRate and JD Power. The ChangeWave surveys also look at actual and planned purchasing behaviour. What did they find? Please read on. |
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