TAG | Microsoft goes after enterprise comms with OCS 2007 Release 2 |
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| by Stuart Corner | |
| Thursday, 05 February 2009 | |
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According to Microsoft the latest released incorporates important new functionality particularly for remote and mobile workers. A particularly important addition is SIP trunking which enables direct connection to the network of an IP telephony service provider. Another important new feature is mobility and single-number reach. This extends Microsoft Office Communicator Mobile functionality to Nokia S40, Motorola RAZR, Blackberry and Windows Mobile platforms, allowing users to communicate using presence, IM and voice as an extension of their PBX from a unified client. At the launch of its unified comms strategy, and with the launch of OCS 2007 R2 Microsoft sought to portray the transition from legacy circuit switch PBX to IP based telephony and unified communications as a new rather than an established market (one in which it is up against a range of powerful established players such as Cisco and Avaya). Microsoft, however can boast of OCS 2007 R2's "deep integration with Microsoft Office, Microsoft Exchange Server and Office SharePoint Server. It promises that this enable it to deliver "one infrastructure for enterprise communications and one cohesive user experience." Since its entry into the unified comms market Microsoft has aimed to move into the more specialised call centre software marekt. In March 2008 it took an unspecified stake for an unspecified sum in Aspect Software the world's largest software developer focussed solely on contact centres. CONTINUED |
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