TAG | Telstra finally waives dead man’s phone cancellation fee |
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| Telecommunications - News | |
| by Alex Zaharov-Reutt | |
| Wednesday, 12 November 2008 | |
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The news originally broke on Syndey Radio 2GB last Thursday when Paul rang to tell of family’s three year saga, and says that within 20 minutes of being on air received a call from a Telstra spokesperson to clear the matter up, but the call went to voicemail. Paul says he had pre-arranged to speak to the Daily Telegraph last Friday (the day after being on radio), who broke the story earlier today (November 12), and it was after Paul’s interview with the newspaper was complete that he returned the Telstra spokesperson’s call. The Telegraph says that the Snedden family had received a $530 bill to cancel the phone contract, and that Paul had contacted Telstra on several occasions to clear the matter up, even sending two copies of his father’s death certificate. Despite “repeated assurances” the matter would be closed, you can imagine the surprise of Paul’s mother receiving more calls from a debt collection agency (Dun and Bradstreet) asking for Bert Snedden by name and demanding the bill be paid or legal action and problems with credit ratings would ensue. Paul said he spoke to the debt collection agency himself to no avail, and that it was only after he had brought the matter to the attention of the media that the matter was finally settled – last Friday. So we decided to contact Paul Snedden to get his side of the story, and we also asked Telstra for a comment. Paul’s words and those of Telstra’s are on page 2. |
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