iPhone duffs up Blackberry in smartphone reliability fight

by Davey Winder

Tuesday, 11 November 2008

Page 1 of 2 ! iPhone users are more likely to drop it or spill coffee on it than complain about the battery, according to a new reliability study looking at the first year of smartphone ownership. You might be surprised by some of the other revelations as well. We have already reported how Apple with the iPhone has come out on top of a customer satisfaction study, beating RIM with the Blackberry hands down. Style and Internet functionality were amongst the main drivers to this level of satisfaction it would appear. Now another study, this time looking at reliability issues during that all important first year of smartphone ownership has found that the iPhone still manages to pummel the Blackberry into the ground using this different Happy Chappy Owner Metric. The study conducted by third party warranty outfit SquareTrade, which supplies said extra warranty policies for both smartphones amongst other devices, looked at failure rates of 15,000 such phones. Whereas the Blackberry had an average malfunction rate at the end of the first year of 11.2 percent, the iPhone was sitting pretty on just 5.6 percent. Could have been worse, you could have been looking at the Treo which was back on a 16.2 percent failure rate. As a result of these results, SquareTrade predicts that after year two of ownership the Blackberry user can look forward to a failure rate of 14.3 percent. Poor Mr and Mrs Treo will be unlucky 21 percent of the time. How does the iPhone perform in these two year projections, and what were the biggest causes of iPhone failure? Find out on page 2... CONTINUES << First page <   1 2 Next page > Last page - Post your comment >>

 

< Next story in category		Previous story in the category >

Visitors last 30 days Suscribers

904,266 13,751