| itSMF USA Honors Excellence in IT Service Management |
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| Thursday, 25 September 2008 | |
  
Pasadena, Calif. – (Sept. 23, 2008) – IT Service Management Forum USA (itSMF USA), the nation’s leading association focused on improving the practice of IT Service Management (ITSM), today announced the recipients of its 2008 annual awards. The awards were presented earlier this month at itSMF USA Fusion 08 in San Francisco – the organization’s annual conference is the largest, most comprehensive gathering of ITSM professionals in the world. The itSMF USA Awards Program showcases outstanding contributions to the field of ITSM by itSMF USA members, while also expressing appreciation for members’ volunteer work, which is vital to the success of the organization. “These awards truly shine the spotlight on the best of the best in ITSM practice as well as service to this organization. The individuals and groups honored this year with awards embody everything we strive to achieve at itSMF USA. Together we will continually work to enhance our profession and achieve great things for businesses across the globe,” said Dennis G. Ravenelle, itSMF USA Board Knowledge Management and Awards Chair. Following is a list of this year’s awards: Project of the Year Award: This award is presented to the practitioner or practitioner/vendor team that made significant headway in the implementation of ITSM last year. Nominees for this coveted award this year included: Allstate Insurance, Bank of New York Mellon Co., Barclays Global Investors/InterProm USA, Catholic Health East/Oblicore, Cox Communications, McKesson CIT/Newscale, Orrick Herrington & Sutcliffe/Service-now.com, Procter & Gamble, and Yahoo!/CA. The Project of the Year Award was presented this year to Procter and Gamble’s Product Lifecycle Management Operations Management Team – a 25 person team that supports 80,000 users worldwide. This team’s vision was to deliver better service with fewer resources, lower costs and increase value to the business leveraging the ITIL framework, standardization. and ITSM best practices to transform three disparate operations management groups into a cohesive support organization. The project began in January 2006 and ended, moving to the Continual Service Improvement phase, in July 2008. As a result of this undertaking, the team achieved its resource and cost reduction goals with a $5 million cost savings in just over one year, a 30-percent reduction in group staffing, as well as the addition of 40 new applications to the portfolio. Even more importantly, this team achieved the goals of delivering better service and providing greater value to the business by: * Decreasing down-time through improved communications with business and development groups * Increasing development focus on meeting business needs * Leveraging ITIL processes to manage lower cost partner providers * Consistently delivering successful changes and releases through effective Change and Configuration management * Improved forecasting and performance through Capacity and Availability Management Procter and Gamble is a consumer products company and is number 79 on Fortune’s Global 500 list for 2008 and the 39th most profitable. It is 5th on Fortune's Global Most Admired Companies list and is credited with such business innovations as brand management and the creation of the soap opera. Procter and Gamble leverages ITSM to enable them to focus on and invest in meeting consumer needs. “I am delighted that our Product Lifecycle Management Operations Management Team is being recognized in this way,” said Marta Foster, vice president in the Global Business Services Organization at Procter and Gamble. “Because of this team’s project the P&G business is receiving best in class services. We’ve been able to leverage our scale while reducing our cost, all the while improving our user satisfaction levels. In turn, this allows P&G to invest more in innovation to better meet our consumer needs.” The other awards presented were: Local Interest Group Excellence Award: This award is presented to the Local Interest Group that has made the most outstanding contribution in support of the goals and mission of the itSMF USA during the previous year. Nominees are evaluated on their delivery of quality programs, provision of systemic benefits to the organization, and success in driving membership growth. The 2008 itSMF USA Local Interest Group Excellence Award was presented to Washington DC area’s National Capital Local Interest Group, the largest Local Interest Group in the country with more than 600 members. The Local Interest Group Rookie of the Year Award: Given to recognize the contributions of newly established Local Interest Groups, this award is presented to the Local Interest Group that has made the most progress in support of the goals and mission of the itSMF USA during its first year in existence. Nominees are evaluated on their delivery of quality programs, innovation in building a new LIG, and success in driving membership growth. This year’s Local Interest Group Rookie of the Year Award was presented to a six-month-old Local Interest Group that distinguished itself with its innovative programs and tripling in membership and making itSMF USA a known entity in Eastern Nebraska and Western Iowa. The Local Interest Group Rookie of the Year award was presented to the itSMF USA Mid-America Local Interest Group. President’s Award: This award was created to allow the itSMF USA president a special opportunity to thank and honor an individual Board member or Committee member that stands out with selfless generosity, intense work, and/or exemplary attitude in support of the itSMF USA or ITSM practice in general. This year’s President’s Award recipient is Cassius Downs, who has served in the San Francisco Local Interest Group, on our Local Interest Group President’s Council and as Chair of the Finance Committee working group on Local Interest Group Finance.. Member of the Year: The Member of the Year award is given to recognize an individual that has made an outstanding contribution in support of the goals and mission of the itSMF USA over the past year via consistent service, integrity, and loyalty. The 2008 itSMF USA Member of the Year Award was presented to Teresa Mount of the Gateway Local Interest Group in the St. Louis area. In addition to being an accomplished ITSM professional, she is past president of her Local Interest Group and a tireless advocate for and promoter of itSMF USA. Lifetime Achievement Award: The Lifetime Achievement award recognizes an individual who has consistently made exceptional contributions to the industry understanding, acceptance, adoption, innovation or improvement of ITSM best practices. This year’s recipient, past president Leah Palmer, has made tremendous contributions to the organization in her years of involvement with itSMF USA, including guiding the organization through some of its most challenging days, growing the membership and creating the first itSMF USA Student Interest Group at Carnegie Mellon University. For information about the 2009 itSMF USA Awards and/or to nominate an individual or group, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Hits [ 2 ] |
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