September 24th 2008 - Triage Services, the UK’s leading independent provider of repair solutions to the IT industry, today announced it is to provide a fully managed return-to-base repair service to Assurant Solutions, a specialist in the provision of extended product warranty and equipment protection programmes to UK retailers.

Designed to deliver a worry-free, seamless experience for consumers, Assurant Solutions’ programmes provide high street retailers with risk transfer, full warranty administration, technical product support, and after marketing support for a range of desktop computing products.

Under the agreement, Triage Services will be responsible for the in-store collection, repair, and return-to-store delivery of PCs and laptops — including LCD and TFT monitors —and desktop printers on behalf of Assurant’s UK retail customer network. Assurant’s customer support team will utilise Triage’s web-based reporting system to undertake real-time job tracking and customer relationship management.

“Seamless process and system integration are at the heart of creating a unique service experience that’s tailored to the exact needs of Assurant’s retail customers,” confirms Gary Moinet, Managing Director of Triage Services.

Commenting on the agreement, Garrett Barry, Managing Director of Assurant Solutions Ireland says: “Assurant’s aim is to build long-term strategic relationships with a number of third party providers who share the same values and goals for quality customer service. We are pleased to have entered into this particular arrangement with Triage, who bring a wealth of experience and a wide range of initiatives to support the delivery of our goals. We very much look forward to working with them.”