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Telecommunications IT management "not up to scratch" on network management
Telecommunications IT management "not up to scratch" on network management | IT management "not up to scratch" on network management |
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| by Stuart Corner | |
| Monday, 15 September 2008 | |
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The survey found "a staggering 30 percent of end-users report[ing] frequent computer crashes and slow running software," but found that "only around 30 percent of IT departments have complete, defined processes for handling network performance issues [and] ...less than 40 percent of IT departments have the full capability to monitor network performance." Dimension Data says the percentage of respondents showing evidence of a granular view of network traffic which it describes as "a critical factor in effective performance management" was below 30 percent. And despite this lack of insight into what is really happening in their networks, almost half of the IT decision-makers surveyed believed their networks were prepared for future increases in network traffic and changing traffic patterns! According to George Atrash, Dimension Data's general manager for connectivity this could well be wishful thinking. He warns that, "As strategic projects such a data consolidation and virtualisation gain more favour, and as bandwidth-intensive technologies continue to be voraciously adopted into the workplace, not having a firm handle on performance management could be hazardous and extremely costly." He adds: "Given that one in five IT decision-makers polled did not see network spend as an essential expense, we're surprised that so many are confident that their network is future-proofed." The good news is that Australia came out ahead of the global average with only 23 percent of users reporting computer crashes and slow running software, and 45 percent of IT departments having the capability to monitor network performance. CONTINUED |
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