As MobileMe and Gmail go down, huge customer service differences pop up

by Davey Winder

Tuesday, 12 August 2008

Page 2 of 3 What a difference in the case of MobileMe, which also suffered an email outage yesterday. Both mobile and desktop clients having no access to email for a total of four and half hours. The first place to look, obviously, would be the MobileMe status update postings. You know, where just a couple of weeks ago an anonymous Apple official said "Steve Jobs has asked me to write a posting every other day or so to let everyone know what’s happening with MobileMe, and I’m working directly with the MobileMe group to ensure that we keep you really up to date." This was, so we all thought, the first official Apple blog and a sign that the company was taking its customers seriously and would really be keeping us informed about just this kind of problem. Wrong, wrong, wrong. The MobileMe 'blog' remained silent. The last posting was on July 29th when the Anonymous Apple Insider effectively said "go home fanboys, nothing to see here, we've fixed it all." Mind you, it also said "Next post later this week" so unless Apple has invented the 14 day week I am inclined not to believe him or her. It is not as if we don't all know that MobileMe is the Apple problem child. Even Daddy Jobs has admitted, albeit in a leaked email, that it had not been behaving like a son or daughter of Apple should. It was launched too early, Jobs concedes. Face to face, it seems, Jobs was a little more 'profane' according to the Daring Fireball blog which claims that during a MobileMe team lecture from Jobs, which lasted 40 minutes, he told them something which equates “You better f***ing fix it by the end of the year.” Daring Fireball blogger John Gruber admits this was "paraphrasing, but" he says "you get the picture." Does Apple actually care about customers? More on page 3... CONTINUES << First page <   1 2 3 Next page > Last page - Post your comment >>

 

< Next story in category		Previous story in the category >

Visitors last 30 days Suscribers

904,266 13,751