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Information Technology News Another MobileMe outage hits mail users
Information Technology News Another MobileMe outage hits mail users | Another MobileMe outage hits mail users |
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| by Stephen Withers | |
| Tuesday, 12 August 2008 | |
  
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Apple simply says "MobileMe members may be unable to access MobileMe Mail. Service will be restored ASAP. We apologize for any inconvenience", and suggests that people use their mail clients in offline mode until service is restored. Previous issues admitted by Apple so far this month were scheduled maintenance preventing access to the MobileMe web applications; publishing from iPhoto '08, iMovie '08, Aperture 2 or iWeb; signing in to the MobileMe Preferences Control Panel on Windows and the System Preference on Mac OS X; pushing synced data between computers; Back to My Mac; and two previous mail issues. Each issue was promptly fixed, according to the company, with downtimes typically around 45 minutes. MobileMe's problems started with the initial cutover, and customers were unable to get full access for several days after the launch. Apple tried to soothe concerns by giving a 30-day subscription extension to .Mac accounts active on July 9 and MobileMe accounts created on or before 7pm US PDT on July 16. It's unrealistic to expect any large-scale Internet-based service to provide 100 percent uptime, but Apple needs a good run to help restore customer confidence. |
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