Optus Mobile immobile in Brisbane

by Alex Zaharov-Reutt

Wednesday, 06 August 2008

Page 1 of 2 ! After suffering a mobile outage last Friday for 8 hours that affected 2G and 3G customers across NSW, Victoria and Queensland, Optus Mobile has confirmed its voice mobile services are having “software issues” in Brisbane, with the problem still being fixed. If you’re having issues connecting to the Optus mobile network in Brisbane to make phone calls, you’re not alone: Optus has confirmed its technicians are working on a “software issue” for the Brisbane network as I type. It’s the latest outage for Optus in the last few weeks, following on from a contractor accidentally cutting an Optus fibre cable at the same time Optus’ Queensland backup network was undergoing maintenance, and a mobile outage across three states last Friday, the 1st of August. In the modern era, connectivity outages for phones, the Internet, electricity and even sometimes water are a fact of life. In most western countries these kinds of outage don’t happen very often, but they do occur from time to time, whether despite the best of intentions or by accident, and they’re always very annoying to have to deal with. Thankfully, most outages are usually fixed quickly, but not always: major storms have sometimes left areas without electricity for extended periods of time, potentially stretching days, and major events like Katrina in New Orleans can knock out an entire city. Of course, no Earth-shattering storms are happening in Brisbane at the moment, but mobile connectivity is out for Optus customers right now due to a “software issue” affecting the voice network, but apparently not the data network. An Optus spokesperson confirmed that at first, the issue was fixed, with the network back up at 12.00pm today. But by 2.30pm, the problem had re-appeared, with Optus technicians still working on fixing the problem, with the spokesperson promising to alert me when Optus Brisbane based customers can start making phone calls again. That said, at least one Optus customer has complained of problems happening over the past three days. At 2.50pm today, iTWire reader “brisbane” said in the comments section of the previous Optus mobile outage linked above that: “i have had calls dropping out and "no access to network" written across my screen intermittently for the past 3 days whilst phone signal bars indicate perfect reception.” Reader “brisbane” continues saying: “also i have spoken to a number of other optus users who are telling me the same thing. optus technical help repeatedly tell me to turn the phone off and then back on or try manually selecting my network which then tells me "network currently unavilable". when they couldnt solve the problem i got cut off (twice). anyone else or just us few?” Continued on page 2. << First page <   1 2 Next page > Last page - Post your comment >>

 

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