Fuzzy Logic
Technology news and Jobs arrow Fuzzy Logic arrow Telstra increases data limits on lowest “most popular” plans!
Telstra increases data limits on lowest “most popular” plans! E-mail
by Alex Zaharov-Reutt   
Thursday, 31 July 2008
Maclellan added that: “Recent network enhancements like the 3G Direct Tunnel technology will meet the needs of increased broadband traffic over the Next G network, in addition to the extra spectrum made available by the shutdown of CDMA.

“Since we launched the world-leading Next G network in October 2006 we have extended coverage to 99% of the population and become Australia's 3G market leader. We have learned a lot about the way our customers use their mobiles to access content, email, the mobile internet and video.

“Not only can our customers access the internet faster and in more places, Telstra also offers a host of mobile BigPond content such as 2008 Beijing Olympic Games, BigPond TV, Mobile FOXTEL from Telstra, Yellow Mobile search, breaking news, weather forecasts, coverage of AFL and NRL including exclusive full match replays and more.”

Unfortunately some of these features such as BigPond TV, Olympics coverage and Mobile Foxtel won’t be available on the iPhone as far as anyone is aware at this stage, despite the fact the iPhone can easily stream Quicktime content.

Whether this is an Apple limitation or because of the cost or hassle of setting up addition equipment to stream this content to iPhone users is unknown right now.

The new data plans arrangements are as follows:

The $10 mobile data pack has been increased from 20MB to 150MB.

The $29 mobile data pack has been increased from 80MB to a much nicer 300MB.

Excess data usage rates have been reduced on these two data packs, but Telstra has not indicated what the reductions are – naturally we have asked them this question.

In addition, Telstra states that “customers already using a $10 or a $29 browsing pack will automatically have the additional data allowance added to their plans over the coming months.”

Quite why this can’t just happen at the “next billing cycle” instead of the much more vague “over the coming months” is also unknown, and yes, we have asked Telstra for comment as to why.

Telstra has come back with answers to our crossed out questions above, which I've just copied and pasted from the email I received from a Telstra spokesperson.

+++

Excess data reductions
$10 plan – from $1 per MB down to 50c per MB above 150MB
$29 plan – from $1 per MB down to 25c per MB above 300MB

Existing customers
Customers currently on $10 or $29 Browsing pack will have their monthly inclusions upgraded between the 1st and 15th August. On the date of migration, any customer with days remaining on their existing browsing pack will have their monthly access pro-rated and the new monthly charge applied. Any unused data for the current month will be carried over to the following month.  An SMS will be sent to customers once they are upgraded, informing them of the change. 

Example:
A customer has a $10/20MB browsing pack.  On the day they are upgraded, they have 10 days remaining before their pack would renew, and have only used 5MB.  On the date of migration,
the customer is credited back for any unused days.  In this case $3.23 for the 10 unused days (10 / 31 days in August = 32%) the customer is charged $10 for their upgraded pack and allocated 150MB to use in the coming month the remaining 15 MB of unused data is added on top of the 150MB inclusion to give the customer a total of 159MB to use over the next month for $10.  This is only an impact for the first month. Our customer will receive an SMS the following day, detailing changes and acknowledging some changes to their bill.

+++

We’ve also asked Telstra why there are no similar data increases for its $89/1GB and $119/3GB monthly plans, but a Telstra spokesperson was only able to tell us that data plans are always under review and today’s announcement was the only one they could make on data plans at this stage.

Although only today’s announcement is official, it clearly suggests (to me, at least) that Telstra is realising it must be more competitive on data plans, and this is, if nothing else, a start. I can only hope that data increases on its other plans (or price reductions) come sooner rather than later – especially as Telstra are spruiking their “increased capacity”.

Telstra also advises that customers will receive an SMS message when they get to 80% and then 100% usage of their data plans, and can check their data use on the web.

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