TAG | eBay rebels react as a major seller on eBay goes bust, issue warning! |
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| by Alex Zaharov-Reutt | |
| Tuesday, 29 July 2008 | |
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Page 2 of 7 Page 2 of the eBay rebels’ latest letter continues below:“PayPal Buyer Protection Policy is our policy to help buyers to recover payments made in respect of eligible items purchased from the Australian eBay website (located at www.eBay.com.au) when: (a) goods are purchased but not received by the buyer (also known as “item not received”), or (b) goods are delivered but are "significantly not as described" in the eBay listing. “If your purchase meets the requirements for the PayPal Buyer Protection Policy (set out in paragraph 4 below), PayPal may try to recover your payment from the seller, ie to attempt to reverse the PayPal transaction. IMPORTANT: If you are eligible under PayPal's Buyer Protection Policy, and you claim that the item purchased is "significantly not as described" or you did not receive the item PayPal may attempt to recover your payment from the seller, but recovery of your payment, whether in whole or in part, is not guaranteed. “However, where PayPal is unable to recover the whole or any part of your payment from the seller for a claim, PayPal may at its absolute and sole discretion, decide to make an ex gratia payment, not exceeding the financial limits set out in paragraph 3 below. “PayPal is not obliged to pay any amount at all, or if it does decide to make a payment, to pay the maximum amount set out – you may, at PayPal's discretion, receive a payment which is less than the maximum of $20,000.00 AUD, but PayPal will not pay more than the maximum discretionary amount. “and : “PayPal claim in their Disclaimer that: “PayPal shall not be responsible for any fraud, deception or misrepresentations by Users, whether or not the User is Verified”. “Are you aware that the vast majority of EBS's auctions started at just 1 cent or 99 cents, but that EBS postage in Australia can be anything up to $1,400 (for example for a small quad bike)?. But don't take our word for it - check a few listings. Check here [for details]. “Clearly a buyer needs to take this into account - but our point is that eBay condone the act of allowing a very large seller to lower its expected sale price in the knowledge that there is a huge margin in the postage costs (so overall the seller is kept whole). “This is not ethical for a seller nor for eBay. Undoubtedly there will be some buyers who overlook this and are caught paying more than they can really afford. Furthermore, it contravenes eBay's own policies - and yet eBay ignored this for years. eBay's grab for eBay and PayPal fees has clouded its own better judgement.” Continued on page 3. |
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