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Telecommunications ACCC puts Telstra on notice over service connection times
Telecommunications ACCC puts Telstra on notice over service connection times | ACCC puts Telstra on notice over service connection times |
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| by Stuart Corner | |
| Tuesday, 01 July 2008 | |
  
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In its most recent report, for the quarter ended 31 March 2008 the ACCC says: "During the current quarter, and over the past four quarters, wholesale residential customers have received inferior levels of service for...basic access connections. Consequently, the ACCC will be closely monitoring Telstra's performance with respect to connecting these basic access services for wholesale customers in ensuing quarters." It added that variations between retail and wholesale on other reported parameters were generally within tolerance levels, and where they were not, the difference "could be due to one-off events or small volumes within the particular reporting category. The ACCC said Telstra had explained the inferior connection service delivered to wholesale customers as being due to technicians being redeployed to restore services in areas affected by extreme weather conditions." Telstra should have ensured that retail and wholesale customers suffered equally as a result of this redeployment but for residential customers 4.57 percent fewer new wholesale connection met the standard (connection with a set period from an order for a new service being placed) than retail, and for business line connections, almost 10 percent fewer wholesale services were connected within the required timeframe than retail. |
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