 |
 Stephen Withers turns his gaze on the world of Apple, with
detours into other aspects of IT and communications as they catch his
attention. |
- Virtualisation Technology news and Jobs 
Our Blogs Core Dump How do they know it's you?
Our Blogs Core Dump How do they know it's you? | How do they know it's you? |
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| by Stephen Withers | |
| Monday, 19 May 2008 | |
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Page 1 of 2 Just so we're clear, I'm not addressing issues about the methodology (the survey was performed by Harris Interactive, and I have no reason to question that company's professionalism), nor the accuracy and reliability of Nuance's software for voice verification - essentially the use of a voice print as a biometric identifier. But what weight can we put on uninformed opinion? Nearly half of the respondents said they don't feel secure that they are the only person who could access their account. No problem there - I'd be one of them. We all know how little personal information is needed to convince agents that you are who you claim to be. In most cases, name, address and one other piece of information drawn from a pool of perhaps three items is sufficient. Almost any male agent that I've dealt with would stand a good chance of successfully impersonating me. When the survey suggests that only one third want better protection for their personal information when they call customer service departments, the biggest surprise is that the other one sixth who think others could access their account didn't put their hands up too. So what's the problem? CONTINUED |
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