TAG | Paymate issues open challenge to eBay over buyer and sell protection |
|
|
| by Stan Beer | |
| Tuesday, 29 April 2008 | |
|
Page 1 of 3 In an interview with iTWire last week, eBay Australia spokesman Daniel Feiler said: "People are less likely to end up in a dispute if they pay by PayPal than other payment methods such as bank deposits." He also said: "Paymate doesn’t have a buyer protection program; it doesn’t have a seller protection program; and unlike PayPal, there’s no ability for eBay to share the data with Paymate." As far as Paymate managing director Dilip Rao is concerned, however, the claims of eBay Australia that PayPal offers superior buyer and seller protection are pure bunk. What's more, Mr Rao claims that eBay's contention that it can't share data with Paymate in the same way as it can with PayPal are rubbish. "eBay say they cannot share risk data with Paymate – this is their restriction, not ours," said Mr Rao. "We already have a capability to place payments on hold until risk elements are investigated or an escrow process initiated for funds settlement subject to buyer approval – we can easily do this via integration with eBay. "These packages are really to some extent really marketing offers so that people feel confident using the service. The reality is you have to manage every dispute if there is one," Mr Rao told iTWire. "We have offered a specific (buyer protection) program packaged that way on Oztion, which is a small Australian auction site. They collaborate with us and promote our service. Similarly if eBay give us access to their marketplace, we would be more than happy to provide an equivalent buyer protection program." "We don't offer a formal seller protection program but what you've got to figure out is are your sellers happy or unhappy with your service because if you don't protect them from charge backs when buyers behave in a fraudulent way, they won't be happy. So we generally require our sellers to follow best practice in how they ship - to have a trackable (sic) method of shipment. Then they'll be able to argue the case and protect the seller. We do that as part of the service and we would argue that provides better seller protection than formal insurance and that's evidenced by people who have switched to us from PayPal after having been charged back in what they've deemed to be totally unfair circumstances." |
| < Next story in category | Previous story in the category > |
|---|
