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Telecommunications Aussie Comms Minister seeks input on consumer representation
Telecommunications Aussie Comms Minister seeks input on consumer representation | Aussie Comms Minister seeks input on consumer representation |
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| by Stuart Corner | |
| Monday, 07 April 2008 | |
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Page 3 of 3 Choice claimed that "not all consumer codes have been developed with adequate consumer input," and it singled out the premium mobile services industry code as one where "industry gamed the process for its own advantage." Gordon Renouf, Choice's manager of policy and campaigns, told iTWire that, after 18 months developing a code through TISSC, "AMTA did not like it so they threw it out and came up with one of their own."Featured Whitepaper
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"There are good aspects to all of these but there should be a generic good practice code development model under the leadership of the Commonwealth and appropriate changes made in each industry to bring those in to line." Choice also wants changes to the Telecommunications Industry Ombudsman to bring it into line with dispute resolution bodies in other sectors. Renouf said "If you look at the dispute resolution services in the finance sector, you have very clear rules that the governance structures are balanced between industry and consumers with an independent chair which is not the case with the TIO. It has a supervisory board made up entirely of industry people and a day-to-day body which is balanced." |
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