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Fuzzy Logic Telstra starts new retail accreditation program for Next G
Fuzzy Logic Telstra starts new retail accreditation program for Next G | Telstra starts new retail accreditation program for Next G |
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| by Alex Zaharov-Reutt | |
| Monday, 18 February 2008 | |
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Page 4 of 4 Back on the 8th of February 2008, Telstra released an update on CDMA customers benefitting from Telstra’s ‘Coverage Advocate’ program. Featured Whitepaper
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Telstra then provided some examples of the results the Coverage Advocate team had achieved for ex-CDMA and now new Next G customers. Some initial examples of positive results include: - Cockatoo VIC – customer could make calls from within their house with the Next G network but could not with the old CDMA network. - Lakes Entrance VIC – business customer tested the Next G service on country roads and was surprised to find he could not make a call from his old CDMA phone but could on the Next G Country Phone [The Telstra ZTE F165 Country Phone]. - Neerim South VIC – A farmer who didn’t have CDMA coverage in patches on a cattle property now has coverage all over with the Next G network. - Dandaragan WA – A customer who could not hold a call on their CDMA phone in their house [is now able to successfully] on the Next G network [which] worked fine. Telstra said the “Coverage Advocates” program was announced in response to the recent statement by the Minister for Broadband, Communications and the Digital Economy, the Hon Stephen Conroy, that he believes the Next G network footprint is equivalent to the CDMA network but that he wanted Telstra to put in place extra measures to help customers with handset issues. Telstra also said the Coverage Advocates were proactively contacting CDMA customers to talk to them about how best to migrate to Telstra’s Next G network and where required, arranging personal visits to CDMA customers’ homes or work, which was proving particularly helpful for farmers who live outside of the main towns and regional centres. Booth said that: “It’s important customers understand that as with any mobile network, coverage on the Next G network depends on a person's location, the handset being used, and whether that handset has an external antenna attached. Our intention is to resolve any coverage issue in a timely and efficient manner so customers can start enjoying the benefits of Telstra’s Next G network”. If only one of these “Coverage Advocates” was in that Telstra retail store yesterday, perhaps I wouldn’t have had that misadventure! We can only hope that, in the future, every Telstra retail employee can truly be classed as a “coverage advocate”, and Telstra’s new “retail accreditation program” seems to be a solid step in that direction. |
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