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The Linux distillery Telstra sidesteps Sidekick sidewinder | Telstra sidesteps Sidekick sidewinder |
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| by David M Williams | |
| Sunday, 06 January 2008 | |
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Page 2 of 3 U.S. Sidekick Slide owners reported happy anecdotes of taking faulty handhelds in to T-Mobile stores and receiving free upgrades to the more expensive – but bulkier – Sidekick LX model.Featured Whitepaper
5 Best Practices for Smartphone Support
Fortunately, Motorola determined the cause of the fault. It turned out the battery was jiggling slightly when the slide mechanism was activated and often this was sufficient to cause the battery to move away from the contacts and cause power to switch off. A reworked model was put in to production with extra cushioning in the battery compartment to more securely hold the battery. T-Mobile released a follow-up statement: Motorola has determined that the intermittent power cycling on some T-Mobile Sidekick Slide devices was caused by a minor issue relating to the battery contacts. Motorola also has identified and tested a solution which it will implement for existing devices, and incorporate into newly manufactured ones. T-Mobile expects to begin offering the Sidekick Slide again beginning next week. If a customer has a Sidekick Slide that is experiencing the intermittent power cycle issue, they may contact T-Mobile Customer Care or go to a T-Mobile retail store for assistance and to discuss available options. By December 6th, T-Mobile were again selling the Sidekick Slide, the new, repaired version. Down under, it’s a different story. Australian users continued complaining of models that powered off. As recently as Friday the 4th of January over-the-counter Telstra stock of Hiptop Slides have still been shutting down while sliding. A Whirlpool forum member reports receiving a hardcopy of an e-mail which went to over 100 Telstra store managers telling them a problem existed: ATTENTION : All Store Managers TLS & TSN Hiptop Slide Update
Please reinforce that Motorola and Telstra are committed to providing our customers with quality products and as such we're being proactive in responding to feedback received globally on the Hiptop slide handset. In Australia, as always, Motorola assesses extensively any customer feedback on the product and encourage any customer who experiences issues to contact Motorola's customer service line, so that they can provide an immediate resolution.
For any returned devices please follow Motorola's current 'Early Life Failure' or 'express Warranty' process. Customers experiencing problems can also contact Motorola's Customer Service on 1300 138 823 who will be happy to assist them.
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