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US sees massive surge in online shopping PDF E-mail
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by Stuart Corner   
Monday, 26 November 2007
US web monitoring company ComScore is reporting online retail spending over the Thanksgiving holiday weekend up 22 percent on last year and all expectations are that Monday 26 November will be the biggest day ever for online shopping. The bad news, for employers, is that much of this will be done in company time.
The day was dubbed "Cyber Monday" in 2005 by Shop.org after online retailers reported a surge of Internet shopping that day, and since then online retailers have been trying to promote the idea. ComScore reported more than $US9.3 billion had been spent online during the first 23 days of November, a 17- percent increase on 2006 and that online retail spending had been strong on both Thanksgiving Day (up 29 percent to $US272 million) and on 'Black Friday', the day after Thanksgiving (up 22 percent to $US531 million.

"It's clear that consumers are increasingly turning to the Internet to make their holiday purchases," said comScore chairman Gian Fulgoni. "Based on the growth rates we've seen so far this season and historical consumer behaviour patterns, we would expect Cyber Monday sales be even stronger than Black Friday's and to exceed $US700 million.

The bad news is that many of these purchases will be made by employees while at work and it has been estimated that the cost to employers will not be far short of the total retail spend.

Job placement consulting firm, Challenger, Gray & Christmas of Chicago, has estimated that employers could lose a total of $US488 million in productivity. The estimate is based on the assumption that 68.6 million US. employees, or about half of the workforce, will spend an average of 12 minutes using their Internet connections at work to surf the Web to buy holiday gifts.

According to ComScore the hottest category continues to be video games, consoles and accessories, up 134 percent on last year. The furniture, appliances & equipment category was up 36 percent, consumer electronics up 21 percent) and sport & fitness up 20 percent. However, online sales of toys were up only nine percent for the season-to-date, with toy safety concerns appearing to be weighing down the category in the wake of a number of recently highly publicised product recalls.{moscomment}

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