Customer interaction management software provider, Talisma, has opened offices in Australia and New Zealand and appointed Paul Bunn as managing director of the local operation. Talisma's Australian offices will be in Sydney and Brisbane. Bunn has more than 18 years' experience in the software market.  Most recently he was vice president of sales for the Western Region of the United States at iPhrase Technologies Inc. and Open Market Inc. Larger Talisma Australian customers include St.George Bank and Yarra Valley Water.