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The Art of Service releases CMDB - Configuration Management Tool Kit based on ITIL
Monday, 22 October 2007
The Art of Service has just released the latest version of its popular Configuration Management Toolkit, fully aligned with ITIL best practice IT Service Management.
The Art of Service, the leading
provider of IT Management Education solutions today released the updated
version of the Configuration Management Toolkit. The Configuration Management Tool
Kit provides a wide variety of resources to boost your understanding and
ability to implement a Configuration Management based on ITIL in your
organization.
Contents include Configuration Management Objectives and Goal templates,
Configuration Database (CMDB) Design template and a template for Configuration
Item (CI) Verification and Audit. It is tailor-fit for IT managers who need to
move towards a services-oriented organization, but they don't have the time or
resources at hand to develop the required templates and structure for
implementation. Some of the documents in this kit include:
PowerPoint
presentation explaining the process of Configuration management
Configuration
management review template
Project and
implementation plan template
Communication plan to
describe Configuration management to your organization.
Policies, objectives
and scope overview template
Specific objectives
and goals template
Configuration process
manager role(s) definition
Status accounting
guidelines statement
Verification and
audit plans document
Request for
Configuration (RFC) template
Key Performance
Indicators and Other Metrics definition template
The documents listed above correspond directly with IT Infrastructure
Library (ITIL) processes. Clear instructions explaining the application of each
template are provided within the corresponding documents.
About The Art of Service
The Art of Service's products and services help companies achieve IT Service
Management Excellence by being their (ITIL) Framework Educator of choice.
The company’s deep understanding of educational and service
management best practices has made it the solution provider of choice for
government and commercial clients. We serve over 3000 active International
clients with a growing team of A-playing professionals. Our 2007 revenues will
exceed a 50%+ annual growth rate. For more information, visit http://theartofservice.com
Contact:
Gerard Blokdijk
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
The Art of Service
50 Commercial Road
Newstead QLD 4006
Australia
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