| Interwoven Survey Highlights IT's Looming Challenge |
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| Thursday, 18 October 2007 | |
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According to the research:
“This survey truly reflects what we‘ve been hearing from customers for years. Huge amounts of resources are pumped into the development of exciting, progressive Web applications, and yet the IT department is like the cobbler’s children, having to provision these major releases and updates using duct tape and sheer ingenuity,” said Heidi Lorenzen, vice president of corporate and international marketing, at Interwoven. As the battle for online business intensifies, the survey showed marketing and eBusiness groups request the majority of new and enhanced custom Web application requests. More than ever, companies need to react quickly to market and customer demands - rolling out new Web applications or changing and enhancing existing ones can help companies acquire high-value customers and grow revenue from existing ones. As the sheer volume of custom Web applications increases, enterprises need to automate the delivery of code, content, and configuration to speed time-to-Web, reduce IT costs, and ensure compliance. Yet, according to the research, 71 percent of respondents use some sort of manual approach, such as FTP scripts, build tools, mailing CDs to datacentres, or copying files. According to one respondent, “We were rolling out a large hot fix at 3am one night, and the hosting engineer and I both fell asleep on the phone waiting for files to load.” These manual processes are extremely labour- and time-intensive which has a major impact on a company’s time-to-Web, business agility, and IT costs. Forty-six percent of respondents said that it takes two or more days to fully provision a major release, which in turn has limited the vast majority of respondents (73 percent) to just one or possibly two releases per month. Additionally, a majority of respondents (60 percent) feel pressure to issue releases more frequently. Manual change management is also error prone, with 54 percent of respondents having to do up to ten hot fixes in a month, and 41 percent doing more than ten. With a well managed provisioning process that enables rapid updates and changes, hot fixes should be the exception rather than the expected. Yet 62 percent of the respondents depend on priority-based processes to manage “fire drills” associated with hot fixes. “These findings get at the heart of why we developed the Interwoven Custom Application Provisioning solution, which gives our customers a significant competitive advantage by increasing time-to-Web. As a result the “unsung heroes” of IT have become “IT superheroes,” said Lorenzen. Interwoven Composite Application Provisioning Solution to the Rescue Leveraging its deep domain expertise in helping organisations move their business to the Web, Interwoven has pioneered the market for composite application provisioning. Interwoven has worked with over 1000 customers to deliver a solution that bridges the gap between business and IT operations Companies using the Interwoven Composite Application Provisioning solution have reduced provisioning costs by an average of forty percent, eliminated errors, and delivered applications to market up to 10 times faster than before. Interwoven today also announced an enhanced version of the Interwoven CAP solution. The new version, Interwoven CAP 3.0, further strengthens the solution by providing a more intuitive user interface, graphical reporting, and enhanced end-to-end automation. About the Survey The survey, recently conducted by Interwoven, took place over a three week period. The results are based on input from over 130 IT operations professionals in a variety of industries from around the world. About Interwoven Interwoven is a global leader in content management solutions. Interwoven's software and services enable organisations to effectively leverage content to drive business growth by improving the customer experience, increasing collaboration, and streamlining business processes in dynamic environments. Our unique approach combines user-friendly simplicity with robust IT performance and scalability to unlock the value of content. Today, more than 3,900 enterprise and professional services organisations worldwide have chosen Interwoven, including: adidas, Airbus, Avaya, Cisco, DLA Piper, the Federal Reserve Bank, FedEx, HSBC, LexisNexis, Microsoft, Samsung, Shell, Samsonite, White & Case, and Yamaha. Over 20,000 developers and over 300 partners enrich and extend Interwoven's offerings. To learn more about Interwoven, please visit www.interwoven.com. ENDS
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