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GOOG-411 goes live

GOOG-411 goes live

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by Stephen Withers
Monday, 15 October 2007
Google's phone-based automated local business search has gone live. Featured Whitepaper 5 Best Practices for Smartphone Support Users may dial 1-800-GOOG-411 (presumably North America only), give their location, and then the type of business they are looking for. Using speech recognition, GOOG-411 provides a list of matching entries and then connects callers to their choice. No charges are involved apart from any associated with the original call. Mobile phone users may also opt to receive a map showing the selected business or an SMS containing more details. GOOG-411 was first offered in April as a Google Labs project. Since then, it "has successfully served millions of callers," according to product marketing manager Jonathan Matus. Tags See All Tags Cellphones Google Search Services Stephen Withers Telecommunications Powered By Joomla Tags Please enable JavaScript in your browser to post your comment!

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