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Our Blogs Cornered! UK ISPs asked to clean up broadband speed claims
Our Blogs Cornered! UK ISPs asked to clean up broadband speed claims | UK ISPs asked to clean up broadband speed claims |
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| by Stuart Corner | |
| Friday, 12 October 2007 | |
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That campaign has now had some real impact, spurring the Ofcom Consumer Panel (OCP) - an independent body that advises Ofcom and whose members are appointed by Ofcom - to write to the top six UK ISPs requesting they give customers better information on broadband. I headlined my article with an exhortation to Australian broadband users to take similar action ("Come on Aussies - let's get clarity on broadband") - and it produced some mixed but interesting comments from readers! So to further this cause I offer the following update on development in the UK. The OCP says it has asked the top six ISPs for their views about why consumers often do not get the advertised broadband connection speeds that they think they are buying, and to come up with solutions that give customers clear information. |
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