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Information Technology News eBay unbuttons Jajah voice service for buyers and sellers
Information Technology News eBay unbuttons Jajah voice service for buyers and sellers | eBay unbuttons Jajah voice service for buyers and sellers |
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| by Stuart Corner | |
| Sunday, 07 October 2007 | |
  
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the provider of 'web-activated telephony' had launched 'Jajah buttons customised for eBay' to enable buyers and sellers to speak to each other. With Jajah's 'web-activated telephony' you go to the web, put in your PSTN or mobile phone number, the number you want to call and Jajah sets up the call. The company says: "the actual call is not different to any other normal phone conversation, only significantly cheaper." And we pointed out that this sort of functionality was one of the synergies touted when eBay agreed to pay up to $US2.6 billion for Skye two years ago (but it has recently reduced this figure by reducing the performance based component from its maximum of $US1.5 billion to less that $US400m) Now it seems eBay is not at all happy at Jajah's initiative. According to Jajah, eBay has informed some of its users that placing Jajah Buttons on offers within the eBay marketplace is not allowed. Jajah Buttons are available in 122 countries and eBay's email to sellers using Jajah buttons states: "The listing was removed because it violated the eBay Inappropriate Links policy...links or other connections to live chat systems are not permitted." Jajah co-founder Roman Scharf, responded by saying: "Our vision was simply to bring voice communication to one of the world's greatest marketplaces for eCommerce. With millions of registered users, Jajah is hardly an 'inappropriate' organisation." He added: "we are seeing great excitement for Jajah buttons on eBay and we are disappointed that some of our users' listings are now being removed. We are currently seeking to get clarification from eBay as the situation varies from country to country. While we get positive feedback from within eBay in several countries we see other countries removing listings that contain Jajah Buttons." His fellow co-founder, Daniel Mattes, said: "The bigger issue at play here is the open nature of technology and the next generation of the eCommerce. We believe in a world where the lines of commerce, content and communication are blurring. We see from the explosion of Facebook and others that an open environment with the freedom to innovate is a much better solution. We will work on behalf of our users to ask eBay to reconsider." Jajah is urging its users "to vote with their voice and join the Jajah campaign to 'Free Your Voice', by placing the Jajah buttons on as many properties on the web, blogs or emails...This is about making a difference and making the web a forum for voice communication. Join us in that mission."{moscomment} |
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