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Telecommunications Telecom NZ CEO's mantra: we've heard it all before
Telecommunications Telecom NZ CEO's mantra: we've heard it all before | Telecom NZ CEO's mantra: we've heard it all before |
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| by Stuart Corner | |
| Thursday, 04 October 2007 | |
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Reynolds' mantra is hardly original. In November 2005 at its day long briefing shortly after Sol Trujillo took the reins and imported his team of US executives, one of these, COO, Greg Winn said: "We're going to operate with four basic principles: We're going to do it once, we're going to do it right for the customer, we'll do it in an integrated way and we'll do it at low unit cost. We're going to simplify the customer experience in our business. We're going to make things simple, we'll make them more intuitive for us and our customers." Winn added: "This is a transformational change which runs counter to the ingrained behaviour of the business, but the pay off will be extraordinary. It's going to unleash value and energy right across the company and it will make the savings sustainable, not temporary. So this will have a lasting benefit for our customers, our employees and our shareholders." |
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