
Cornered! is a blog devoted, most of the time anyway, to telecommunications: local and global issues, technology, people and trends from the perspective of someone who's been reporting, analysing and commenting on the industry since the dark ages (BC - before competition). Sometimes serious, sometimes flippant, sometimes frivolous. Controversial, analytical, informative, amusing, but never boring; a vehicle for examinations of important issues and observations on my encounters and experiences in an industry where polarised views and hyperbole are the norm.
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How to get rid of a Telstra telesales person
Cornered!
How to get rid of a Telstra telesales person | How to get rid of a Telstra telesales person |
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| by Stuart Corner | |
| Monday, 24 September 2007 | |
Telstra's telesales person was trying to get me to switch my home phone back to Telstra. He did not like me correcting his misinformation about Optus.Featured Whitepaper
5 Best Practices for Smartphone Support
SALES REP: "Hello this is Tam from Telstra. I just want to talk you about your home phone service. Is that OK?" ME: "Sure." SR: "Our records show that you are no longer getting your service from Telstra." M; "That's right." (It's with AAPT actually). SR: "But it still runs over our lines." ME: "Yes. Who else's are there?" SR: Optus has its own lines." ME: "No it doesn't: it has a cable network but if it provides the service over a phone line it uses Telstra's." SR: No, they are putting in their own lines." ME: "No they are not." SR: "Yes they are." The interchange goes back on forth along these lines as we both maintain our positions, until: SR: "Optus is ripping out Telstra's lines and putting in its own lines." ME: "No it's not, If Optus provides a service over a phone line it rents the line from Telstra." SR; "Oh my God. I'm not going to argue with you..." (Hangs up). I consider that quite an achievement, getting a sales person so pissed off that they hang up: it's usually the other way around.{moscomment} |
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