Michael Vulcan, Managing Director ANZ, Sterling Commerce, said, “To meet and exceed today’s tough service level agreements, our customers need better visibility and management into their file transfer networks.  Sterling Control Center lets customers rapidly grow their file transfer operations with existing resources while boosting service levels and lowering support costs.”

Sterling Control Center provides centralised monitoring and management of multiple instances of Connect: Direct®, Connect: Enterprise® and/or Gentran® Integration Suite™ for improved quality of service and better compliance with customer service level agreements (SLAs) for business-critical file transfers.

Specifically, Sterling Control Center provides a host of capabilities for proactive monitoring and management of file transfer systems, including:

• Control Center Console: Provides visibility into file processing across all instances of Connect: and Gentran Integration Suite for file transfer servers within the network
• Monitoring Service: Generates console alerts and/or status notifications for errors, exceptions, new business processes and adapters
• Rules Engine: Defines rules, matches criteria and triggers actions, schedules, processes, file names and other metadata for exception handling and problem resolution
• Audit and Reporting Service: Consolidates logs into a structured query language (SQL) database and generates all the standard reports with support for industry standard third-party reporting tools including Crystal Reports/Business Objects, Actuate and Cognos

"At Wachovia we are focused on delivering an exceptional level of service to our customers.  For corporate banking, the quality and consistency of service is what differentiates you from every other bank, in a highly commoditised product environment,” said Tom McLaughlin, senior vice president IT/Production Control for Wachovia. “Sterling Control Center gives us the visibility and management tools for the critical file transfer portion of our service level agreements and is an important part of our consistent service delivery.” 

“Companies concerned with how to move large amounts of data need to employ proactive strategies to ensure security, compliance and efficiency,” said L. Frank Kenney, research director for Gartner.  “By seeking better visibility into exceptions and problems, organisations can reach resolutions faster and are more likely to meet service level agreements and compliance requirements while employing new strategies to prevent future transfer failure.”

 Sterling Control Center is available immediately worldwide.

About Sterling Commerce

Sterling Commerce, a subsidiary of AT&T Inc. (NYSE:T), has more than 30 years of leadership and expertise in helping FORTUNE 500® customers thrive in a global economy by optimising the performance of their business communities.  With nearly 30,000 customers worldwide, the company is one of the world’s largest providers of multi-enterprise collaboration solutions.  Sterling Commerce has unparalleled experience in the retail, consumer packaged goods, manufacturing, financial services, healthcare and telecommunications industries.  For detailed, up-to-date information about Sterling Commerce and its solutions, visit www.sterlingcommerce.com.