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Cornered! is a blog devoted, most of the time anyway, to telecommunications: local and global issues, technology, people and trends from the perspective of someone who's been reporting, analysing and commenting on the industry since the dark ages (BC - before competition). Sometimes serious, sometimes flippant, sometimes frivolous. Controversial, analytical, informative, amusing, but never boring; a vehicle for examinations of important issues and observations on my encounters and experiences in an industry where polarised views and hyperbole are the norm.
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Technology news and Jobs arrow Cornered! arrow AAPT & iProvide: one big telcos approach to small business
AAPT & iProvide: one big telcos approach to small business E-mail
by Stuart Corner   
Sunday, 15 July 2007


Complementing this is online ordering and configuration system that 'shields' the channel from the complexities of AAPT. "We have built an automated ordering process where our channel partners can go on line and order a very sophisticated combination of voice features, data services and Internet and VPN as an integrated package," Sykes says.

He adds that a key feature of the system is that it enables channel partners to easily check on the progress of a customer order. "Our channel partners can go in via our portal and see where their order is up to: that reduces the number of phone calls and makes them much more responsive to customers. "

The channel partner, often a small business, 'owns' the small business customer and is provided with large carrier products and services tailored for the small business market and at the same time is shielded from the complexities of dealing with a large carrier and provisioning large carrier services. Sounds like a good idea to me.{moscomment}

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