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Transit Vista and the case of the 85 unsolved problems
Transit Vista and the case of the 85 unsolved problems | Vista and the case of the 85 unsolved problems |
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| by Angus Kidman | |
| Thursday, 14 June 2007 | |
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Page 2 of 2 I'm not sure why Vista's Problem Reports and Solutions feature had decided to wait for so long before delivering its verdict on what problems it had encountered. There certainly had been a lot of them -- 85 in fact, which amounts to just under three a day. This does not strike me as an impressive number, especially considering that this was a copy of Vista factory-installed on a brand new PC and where the main application was Microsoft's own Office 2007, which is allegedly Vista-compatible. However, what was really unimpressive was what happened when Problem Reports and Solutions offered to connect to the Internet to look for possible solutions to these various issues. In not a single case was Microsoft able to offer a solution. Instead, all I got was the same message ad nauseum: "Thank you for submitting a problem report to Microsoft. At this time, we are researching the cause of this problem." In plain language, this translates to "We don't have a clue, sorry." Based on that level of useful response to error feedback, it's no wonder that Vista took half a decade to develop. And with that level of solutions to existing stability problems on offer, I won't be holding my breath for the first Vista service pack any time soon. I realise that no operating system can be expected to operate error-free all the time. But having a system which can identify problems but offer no help at all with them comes across as rubbing salt into a very expensive wound. Microsoft is going to have to do better. {moscomment}
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